Terms of Service

Last updated: October 5, 2026

1. Acceptance of these Terms

By creating an account or otherwise using ForgeOps (the "Service"), you agree to these Terms of Service and to our Privacy Policy. If you're accepting on behalf of an organization, you're representing that you have the authority to bind that organization to these Terms.

2. What the Service does

ForgeOps is a production incident investigation service. Applications you configure report runtime errors into it over HTTP, along with any deploys, traces, performance data, and recorded changes you choose to send. If you connect a third-party tool to a project (see section 2a), the Service also reads errors from that tool on your behalf. The Service groups, stores, and displays this data, detects incidents, suggests a likely cause with the evidence behind it, and can notify you, subject to the retention and quota settings on your account. A likely cause is a suggestion drawn from the data available, not a confirmed diagnosis.

2a. Connected tools

You can connect a project to a third-party tool you already use (such as an error tracker or a log platform) by giving the Service credentials for it. The Service uses those credentials only to read error data from the tool; it does not create, change, or delete anything there. You're responsible for having the right to connect the tool and to share its data with us, and for the permissions of the credentials you provide: where a tool lets you limit a credential to reading, use one that is. Your use of the tool remains subject to its provider's own terms, limits, and availability, which we don't control. Errors read from a connected tool count toward your plan's event quota like any others. Disconnecting removes the stored credentials; data already imported stays until you delete it or it passes your retention period.

3. Accounts and organizations

Access is organized into organizations, each with members holding one of several roles (owner, admin, member, viewer) that determine what they can see and change. You're responsible for who you invite into your organization and for keeping your credentials (and, if you enable it, your SSO configuration) secure. An organization's owner(s) are responsible for the organization's compliance with these Terms as a whole.

4. Acceptable use

You agree not to:

• Submit data through the ingestion API, a connected tool, or an uploaded incident file that you don't have the right to process (see the Privacy Policy's note on Event Data for what this means in practice);
• Connect a third-party tool using credentials you aren't authorized to use;
• Attempt to circumvent rate limits, quotas, or access controls;
• Use the Service to store or transmit malware, or to attack, probe, or disrupt any system;
• Reverse engineer the Service beyond what applicable law expressly permits;
• Resell or provide the Service to third parties as your own product without a separate written agreement.

5. Your data

You retain ownership of the data your applications submit to the Service, and of the data the Service reads from tools you connect ("Customer Data"). You grant us the rights necessary to store, process, and display it back to you as the Service is designed to do. We don't claim ownership of it, and we don't use it to train models or for any purpose beyond operating the Service for you.

Deleting an organization or a project through the Service is permanent: it removes every issue, event, and membership underneath it immediately, with no recovery period. Deleting is on you; we can't undo it after the fact.

6. Fees

Paid plans are billed in advance on a recurring (monthly or annual) subscription basis through Stripe, our payment processor; we don't collect or store your card details ourselves. Fees are quoted and charged in the currency and interval shown at checkout and, unless stated otherwise, are exclusive of applicable taxes, which are your responsibility.

Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Cancelling takes effect at the end of the current billing period; we don't provide refunds or credits for the remainder of a period you've already been charged for, except where required by law.

If a payment fails, we'll retry it automatically. If it continues to fail and the subscription is ultimately canceled, the organization is moved to the Free plan; for 7 days after that, we keep honoring the data you'd already accumulated under your previous plan's retention period rather than immediately applying the Free plan's shorter one, and we'll email the organization's owner(s) when this happens. An organization can receive this 7-day grace period at most twice; after that, a further cancellation for non-payment moves it to the Free plan's retention limits immediately, with no additional grace period, and we'll still email the organization's owner(s) to let them know. Resubscribing at any point restores full access to your plan's own features and retention going forward.

Switching to a plan with a lower member or project limit, whether by choice or through the non-payment cancellation above, never removes anything you already have: existing members and projects stay exactly as they are. You won't be able to invite another member or create another project until you're back within the new plan's limit, whether that's by removing one yourself or by upgrading again.

We may change our fees or introduce new pricing tiers. For an existing paid subscription, we'll give at least 30 days' notice before a price increase takes effect, and it won't apply until your next renewal.

7. Termination

You may stop using the Service and delete your organization(s) at any time. We may suspend or terminate access for a violation of these Terms, including the acceptable-use section above, with notice where practicable.

8. Disclaimers and limitation of liability

The Service is provided "as is," without warranties of any kind, express or implied, including fitness for a particular purpose. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from use of the Service.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid us in the 12 months before the claim arose (or $0, for an account on the Free plan, since no fees were ever paid). This limit doesn't apply to either party's indemnification obligations, if any, or to liability that can't be limited under applicable law.

9. Changes to these Terms

We may update these Terms from time to time. We'll update the date above when we do; for material changes, we'll make a reasonable effort to notify account owners directly.

10. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws principles.

11. Contact

Questions about these Terms: , or use the support form.