Simple pricing for incident investigation

We email your organization's owners when a project reaches 80% of its monthly event quota and again at 100%, naming the issues using the most of it. And a single looping error can't use the month up on its own: once one issue repeats faster than your plan's hourly limit (50 an hour on Free), further repeats are counted but not stored or charged to your quota. If a project does hit its quota, new events are rejected (a plain HTTP 429) until the quota resets at the start of the next monthly period. Everything already stored keeps working normally: existing issues, their full event history, dashboards, search, and alerting on whatever data you do have. Session checkins, Web Vitals, heartbeats, and uptime monitoring aren't gated by this quota at all and keep flowing in the whole time. There's no surprise overage bill either: you either stay within your quota or upgrade to a plan with a higher one.

Events older than your plan's retention window are permanently deleted every night, and any issue left with zero remaining events is removed along with them. Upgrading extends the window going forward, but it doesn't bring back events already purged under a shorter one. A session replay recording (Enterprise) follows the exact same window as the event it's attached to, no separate setting to manage.

Every plan includes unlimited organizations and unlimited issues within a project; Free is capped at 3 projects per organization, and Pro and up remove that cap entirely. Beyond that, the only usage limits are events per month (counted separately for each project) and how long events are retained.

Yes. Every new organization starts with 14 days of Business, no card needed, so deploy tracking, performance monitoring, and tracing work on your own application from the start. When the trial ends you move to the plan you're paying for (Free unless you've upgraded): your issues and incidents stay, Business-only features stop recording, and past the plan's limits the projects you choose stay active while the rest are paused.

Yes, upgrade or downgrade anytime from your organization's Billing page. Plan changes are handled through Stripe Checkout, no need to open a support ticket.

Yes, self-serve, no lock-in, whether you're on monthly or annual billing: cancel anytime from the Billing page (Stripe's own billing portal), no support ticket needed. It takes effect at the end of your current billing period, not immediately, and there's no refund for time already paid for, but no early-termination penalty either. Once it does take effect, the organization moves to the Free plan, not deleted: every member, project, and issue you already have stays. Past Free's limits, the projects you choose stay active and the rest are paused (kept, but not recording), and only owners can make changes until you're back within the member limit.

SSO (SAML or OpenID Connect) is a Business-plan feature. Free and Pro organizations sign in with email/password (or an invited teammate's own account) instead.

SCIM provisioning (your identity provider automatically creates and deactivates accounts here, no manual invites or removals), outbound uptime monitoring, a read-only API plus a write-capable management API for your own tooling (Terraform-style project and alerting provisioning included), custom dashboards, scheduled report emails, and a monthly allowance of AI-powered ticket enrichment, natural-language issue search, and AI report narratives. SSO is the one people ask about first, but it's one piece of a tier built for wiring ForgeOps into the rest of a team's own stack and processes.

Yes, on Business and up. An organization owner approves the connection, choosing read-only or read-and-act access; every action it takes is recorded in your own audit log the same as a teammate's would be, and it can be revoked at any time from the organization's Connected apps settings. Full MCP setup detail is in the documentation.

Every plan gets every trigger (new issue, regression, spike, missed heartbeat); what differs is where those alerts can go. Slack, Microsoft Teams, and webhook delivery cost this app nothing extra to send, so they're included from Pro up. PagerDuty and Opsgenie page into a rotation you're already paying that service for, so those two are reserved for Enterprise alongside on-call scheduling and escalation.

On-call schedules with layered recurrence rules and escalation routing, SLA reporting against your own uptime target, session replay (masked by default, so a recording shows what a user saw without ever showing what they typed), real-time audit log SIEM streaming, and ingestion IP allowlisting. Each one is a step up in ongoing operational weight from what Business already includes, not a bigger version of a Business feature.